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About Us
At Luminous, we provide top-tier cleaning and painting services, tailored to clients' needs and preferences.
Who We Are
At Luminous, we are dedicated to delivering exceptional cleaning and painting solutions that exceed our clients' expectations. We take pride in our work and strive to create clean and vibrant spaces for our valued clients.
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Can you provide a quote for your cleaning services?We are happy to provide a quote for our cleaning services. Please contact us to discuss your specific cleaning needs.
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What type of cleaning products do you use?We use environmentally-friendly and non-toxic cleaning products to ensure a safe and healthy environment for you and your family.
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How long will it take to clean my entire house?The duration of the cleaning will depend on the size of your house and the specific services you require. We can provide an estimate based on a walkthrough of your home.
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Do you offer any discounts for regular cleanings?We offer discounts for regular cleanings and can discuss a customized cleaning schedule that fits your needs and budget.
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Are your cleaning staff background checked and insured?Our cleaning staff undergo background checks and are fully insured for your peace of mind.
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Do I need to be home during the cleaning?You do not need to be home during the cleaning, as long as we have access to your home.
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Can you clean specific areas or items that require special attention?We can definitely clean specific areas or items that require special attention, just let us know your priorities.
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Can I customize the cleaning schedule to fit my needs?We can work with you to customize a cleaning schedule that fits your needs and preferences.
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What is your cancellation policy?We understand that unforeseen circumstances may arise that require you to cancel a cleaning appointment. To ensure the smooth operation of our services, we have implemented the following cancellation policy: - Clients must cancel or reschedule their cleaning appointment at least 24 hours in advance to avoid any cancellation fees. - If a cleaning appointment is canceled less than 24 hours before the scheduled time, a cancellation fee of 50% of the total cleaning cost will be charged. - Cancellation requests must be made by contacting our customer service team via phone or email. - Failure to provide timely notice of cancellation may result in the full cleaning cost being charged to the client's account. - We understand that emergencies can happen, and we will review each case individually to determine if any exceptions can be made to the cancellation policy. We appreciate your understanding and cooperation with our cancellation policy, as it allows us to effectively manage our cleaning schedule and provide reliable service to all our clients.
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How do I pay for your cleaning services?You can pay for our cleaning services using various payment methods, such as credit card, cash, or online payment options.
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